Shipping & Returns

We want you to be happy with your order. We will gladly accept returns or exchanges of unused items, except when Final Sale is noted on the product page. All solid gold items are Final Sale and may not be returned, as these pieces are made-to-order.

Returns must be initiated within 10 days of order receipt. Please contact us at help@alchemicalab.com to start the return process and receive authorization. For domestic orders you may request a pre-paid return label, the cost of which (an estimated $15) will be deducted from your total at the time we process your return. Alternatively, you can create your own return label and manage the shipment yourself. Once you’ve received a return authorization, you have up to 3 business days to mail your return.

Returned merchandise must be returned in its original packaging and must not be worn or altered in any way. We reserve the right to deny any returns or exchanges if the pieces sent back to us are in poor condition, after 10 days of receipt of your order, on styles noted Final Sale, or without prior authorization. Returns should be accompanied by the original receipt. If the original receipt is unavailable, we’ll issue an online store credit based on the current selling price.

We want you to be happy with your order. We will gladly accept returns or exchanges of unused items, except when Final Sale is noted on the product page. All solid gold items are Final Sale and may not be returned, as these pieces are made-to-order.

Returns must be initiated within 10 days of order receipt. Please contact us at help@alchemicalab.com to start the return process and receive authorization. For domestic orders you may request a pre-paid return label, the cost of which (an estimated $15) will be deducted from your total at the time we process your return. Alternatively, you can create your own return label and manage the shipment yourself. Once you’ve received a return authorization, you have up to 3 business days to mail your return.

Returned merchandise must be returned in its original packaging and must not be worn or altered in any way. We reserve the right to deny any returns or exchanges if the pieces sent back to us are in poor condition, after 10 days of receipt of your order, on styles noted Final Sale, or without prior authorization. Returns should be accompanied by the original receipt. If the original receipt is unavailable, we’ll issue an online store credit based on the current selling price.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@alchemicalab.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.